Frequently Asked Questions
Everything you need to know about shopping at Blackmore IT.
Are the electronics sold at Blackmore IT new or refurbished?
We specialize in both brand-new and professionally refurbished hardware. Each refurbished item undergoes a rigorous multi-point inspection and testing process by our certified technicians to ensure it meets original manufacturer standards.
What kind of warranty do you provide on your hardware?
Most of our products come with a standard 12-month warranty. Specific warranty details are listed on each individual product page, and we offer extended protection plans for enterprise-grade equipment.
How long does shipping take and do you provide tracking?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for faulty or unwanted items?
We offer a 30-day return policy. If a product is faulty, we will provide a full refund or a replacement. For change-of-mind returns, the item must be in its original packaging and condition.
Do you offer bulk discounts for corporate or educational institutions?
Yes, Blackmore IT provides bespoke pricing for bulk orders and long-term procurement contracts. Please contact our B2B sales team directly to request a formal quote.
Is my payment information secure on your website?
Security is our priority. Our store uses industry-standard SSL encryption and is PCI-DSS compliant, ensuring that your credit card and personal information are protected during every transaction.